About Neil

Known in short as Neil, Nilakantasrinivasan helps individuals and organizations to improve their performance, profitability and processes.

He is an expert in Operations Management, Customer Experience & Project Management.

Neil has worked for best-in-class organizations such as HSBC, Bank of America, Whirlpool Corporation, Standard Chartered Bank & TVS Motors in different leadership capacities.

His last role in HSBC as Senior Vice President was to set up Customer Experience Unit. Prior to this, he led Business Transformation initiatives for HSBC-India and Quality & Productivity Unit for Bank of America-India. In both these roles, as enterprise deployment leader, he managed large team of experts & senior resources such as VPs with varied experience & background. As Head - Service Excellence Trg in Standard Chartered Scope, Neil designed, developed & delivered several workshops & training sessions in customer experience, business excellence & six sigma.

Originally trained as an industrial engineer, Neil holds M.S(Manufacturing Management), BTech(Production Technology) and BSc(Physics). He has led large scale initiatives & projects in operations management in manufacturing & design environments when employed in Whirlpool & TVS.

Being a Certified Six Sigma Master Black Belt, Neil has led several change initiatives & projects with approved financial benefits of over $20MN, of which $4Mn was executed by him personally. He has demonstrated results of improvement in unconventional areas such as sales, HR, technology, risk & compliance, program office, administration & security, procurement, etc.

Neil’s approach is not to prescribe any ‘methodology’. Instead he uses his experience with Hoshin Kanri, Balance Scorecard, LEAN, TQM, Six Sigma, Triz, Theory of Constraints, Knowledge Management, industrial engineering methods, ISO, PCMM, etc to deliver a composite solution that will resolve the pain points and improve profitability, productivity & process.

He has also personally coached & certified several professionals in six sigma, lean and metrics management in the past. Due to his diverse background, he is culturally sensitized and freely mingles with all levels in any organization.
 
Read more about :
Change projects led by Neil Here
About Neil’s stewardship Here
About Canopus’s approach of Collaboration & Execution…Here.

List of Technical Publications:

• Nilakantasrinivasan(2004). Analytical Treatment of Discrete Ordered Category Data.isixsigma.com,
• Arun Nair & Nilakantasrinivasan (2005). DMAIC Failure Modes. ASQ Six Sigma Forum
• Nilakantasrinivasan (2006). Deployment of metrics based management culture in banking operations.
  Bank of America Q&P Annual Conference, Charlotte
• Nilakantasrinivasan (2009). Smart Tips for successful Black Belts!isixsigma Magazine

He also actively writes on Personal Development in tickedbylife.com

Areas of Specialty:
Benchmarking, VOC, Research, Complaint Management, Operations Management, Strategic Planning, Performance Management, Process Optimization, Process Planning, Six Sigma, Lean, Hoshin Kanri, TQM, Industrial Engineering Techniques, BPR, Business Transformation, Balanced Scorecard, Triz, Process Management, Automation & Robotics, Innovation, BPM, TPS, JIT Kaizen, Re-engineering, Product Development, DFSS, Business Excellence, Customer Service, Transition, Project Management, training etc.

Contact Information