BPMS

Business Process Management System (BPMS)

BPMS is a foundational framework that puts your organization’s policies and processes into action. Three important aspects of institutionalizing any process – Cross-functional ownership, Process deployment & Risk mitigation framework are addressed simultaneously during BPMS implementation.

This is an expert facilitated on-site implementation involving facilitated workouts, on-ground implementation, reviews and coaching.

Why BPMS?

Business processes are usually cross-functional in nature. Lack of clarify, communication gap, overlapping responsibilities, etc., lead to silos in organizations. On a long run, such silos create rigid brick wall structure within functions and paralyze the entire organization, ultimately impacting customer experience and business goals.

BPMS is a well-proven process centric systematic approach to creating and enabling a cross-functional matrix organization that puts customer and business requirements at the forefront.

Deliverables

• Cross Functional Ownership
  • End-to-End Process Ownership
  • Inter-department hand-offs
• Process Deployment
  • Cross-functional process maps
  • Inter-departmental SLAs stack-up for Customer SLA
  • Mapping of critical outputs, customers, inputs & suppliers
  • Process Performance Governance Mechanism
• Risk Assessment Framework
  • Key business risks & mitigation plan
  • Business continuity planning
  • Escalation matrix
  • Control Plan

Benefits

• Process Centric Culture
• Create Buy-in for all Departments
• Drastic reduction in fire-fighting
• Fact/data based decision making
• Mistake Proof the Process
• Time-bound exercise

If you are looking for BPMS consultant in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.