E-learning

Business Process

If you are in charge for the success of a business process, then this course on Managing Business Process would come in handy for you. In about 2 hours, we will introduce you to some of the important concepts and tools such Business Process Management Systems ( BPMS), challenges in handling business processes, various process mapping techniques, etc.

Is it right for you?

• Team members of improvement projects
• Process owners/Departmental in-charge
• Six Sigma project champions
• Team members of Business transformation/ERP/CRM initiative

What will you learn

• Business Processes & its Classification
• Definition of Big Y, Linking Big ‘Y’s to Process ‘Y’s, & Metrics Tree
• Organizational Silos vs Process Centricity
• Business Process Management System (BPMS)
• Focus & Key elements of BPMS
• Dashboard, its Application & 7 Elements
• Balanced Scorecard, its Focus & how metrics are linked within organization
• Process Mapping Tools, its Purpose, & Types
• SIPOC, Cross-Functional Process Maps, Process Flowchart, Standard Operating Procedure
• Procedure for construction of all types of mapping tools
• Process States – As-is, Should-be & To-be
• Purpose of Process Value Analysis
• Value Added, Non Value Added & Value Enabling Activities
• Process Cycle Efficiency

Features of the Course

• 4 chapters with 150 mins of self-learning content
• Interactive audio-visual medium with ample manufacturing and service industry examples
• Interactive self-assessment quiz for every chapter