Six Sigma has penetrated a wide range of settings, including small, medium and large organizations in manufacturing and service industries such as hospitality and banking. To create initial acceptance and commitment across organizations for a true Six Sigma journey, success of the first few high potential projects is critical. As all these projects are based on the define, measure, analyze, improve and control (DMAIC) approach, the role played by DMAIC in gaining the overall success of Six Sigma is equally critical. In fact, in such situations DMAIC can be viewed as a marketing tool.
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