A leading group company involved in Engg and Enterprise Solutions for manufacturing sector to group companies & 3rd parties wants to increase sales win rates, C-sat with better targeting and skills and thus improving its client centricity
A leading independent terminalling company wants to achieve seamless delivery during build and operate and thus improving client centricity
An ITES arm of a big software company which works with enterprises across industries wanting to improve its client relationship
A leading business services firm provides B2B telecom Solution and services in India wanting to improve responsiveness in pre-sales
A leading global ship management company with 600 ships under management and 24k seafarers wanting to strengthen is ‘competence’
A customer experience strategy has a profound impact on the overall organization. An more importantly it has to seamlessly integrate with the organizational strategy. We help assess the current state of maturity and create a Customer Experience blueprint
A IT services firm wanted to identify the key drivers for their customer loyalty. Clean-up and review of existing customer satisfaction/loaylty survey
A financial services operations team wanted to establish a standard process for addressing customer complaints by implementing a complaint management system.
A consumer goods company wanted to understand customers’ priority over their customer requirements to develop a product that is well positioned to meet articulated needs, unarticulated needs and differentiated from competition
A Bank’s retail business unit wanted to evolve a customer experience strategy. Detailed current state assessment based on VOC, interviews, data analysis
An air conditioner manufacturer wasn’t able to increase its plant output in spite of doubling its labor and moving to three shift production. As a result, they were not able to meet the market demand for their products.
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