Plant output improvement for Air-conditioner Manufacturer
An air conditioner manufacturer wasn’t able to increase its plant output in spite of doubling its labor and moving to three shift production. As a result, they were not able to meet the market demand for their products
Line Throughput Improvement in Beverage Production Line
An air conditioner manufacturer wasn’t able to increase its plant output in spite of doubling its labor and moving to three shift production. As a result, they were not able to meet the market demand for their products.
Reduction in Utility Expenses for an Outsourcing Facility Manufacturer
A captive back office center with 5000 seater estate wanted to reduce its monthly utility expenses by identifying key factors of consumption without impacting employee comfort.
Facilitation of re-engineering of the Business Unit for Telecom services firm
A business unit of a telecom services firm wanted to restructure its sales to fulfillment processes for improving its turn-around time to deliver on customers’ orders which was currently taking over 15 weeks
New product development to launch – Implementation for Appliance Manufacturer
An appliance manufacturer wanted to launch a new product in the Indian market. It wanted to create new dedicated production facility to manufacture the new product. Timely launch of the product was critical success factor.
End to End Lead Time Reduction in Financial Services
The TAT for processing Letter of Credit in bank operations was at XX resulting in lost opportunities and customer dissatisfaction.
Sales Force Transformation for IT Education Services
An IT education services provider wanted to restructure its sales force across various business units to improve its lead conversion ratio and sales force effectiveness
Customer Experience Strategy
A customer experience strategy has a profound impact on the overall organization. An more importantly it has to seamlessly integrate with the organizational strategy. We help assess the current state of maturity and create a Customer Experience blueprint
Predictive
A IT services firm wanted to identify the key drivers for their customer loyalty. Clean-up and review of existing customer satisfaction/loaylty survey
Revamp and Launch Complaint Management System
A financial services operations team wanted to establish a standard process for addressing customer complaints by implementing a complaint management system.
Conduct Kano Survey for Consumer Product to Identify Customer Prioritizes
A consumer goods company wanted to understand customers’ priority over their customer requirements to develop a product that is well positioned to meet articulated needs, unarticulated needs and differentiated from competition
Evolve Customer Experience Strategy
A Bank’s retail business unit wanted to evolve a customer experience strategy. Detailed current state assessment based on VOC, interviews, data analysis