Insights

Unlocking growth and building meaningful connections are two powerful pursuits that often go hand-in-hand. When we seek personal and professional growth, we inevitably encounter opportunities to connect with others in meaningful ways. By fostering genuine relationships, we create a network of support and collaboration that propels us forward. This synergy of shared experiences and mutual […]

When we promise something to a client and we are still working on it, because it has taken more time than estimated, we feel that we’re so close the completely and submitting it, so let’s stretch, speed up and hand over the perfect deliverable even if it takes a little more time.The perspective we need […]

In the realm of handling clients in #B2B businesses like #manufacturing, #Industrial, #IT, #ITES, Tech, Telecom & other services, a vital lesson emerges from the transient nature of all things like deliveries, orders, escalations, daily interactions and heated moments. This “Client Centricity: Transient lesson” underscores the importance of cherishing prosperous moments and relishing them to the utmost […]

Your circle of influence is important in client centricity.Begin by observing your circle of influence. Within every #B2B environment, there’s a group that leans towards skepticism, where those skeptical voices converge to discuss challenges. Avoid joining that circle. Pessimism spreads rapidly, and before you know it, setbacks and obstacles may start appearing commonplace. Internalizing this […]

Find how you often go wrong in Client Relationship Management & download Leader’s check sheetThe fall of Byju’s, once hailed as India’s ed-tech unicorn, started with its rapid expansion during the COVID-19 pandemic, which led to cash-flow problems. Now, everyone says the company overestimated its ability to manage such rapid growth without fully understanding the […]

Every employee should embrace the following 7 acts of client centric professional. This will help in delivering superior client service and meeting company goals1. Understand Clients with EmpathyUnderstanding clients with empathy is the first act of client centric professional and is important for the growth of any organization because it helps to build strong and […]

Unlocking authentic communication beyond the hidden pitfalls of corporate buzz wordsIn the bustling world of B2B organizations, communication is key. The ability to convey ideas clearly and effectively can make or break a business deal. However, sometimes, in the quest for efficiency and professionalism, corporate phrases creep into our everyday language. Clients use them, and […]

Role of Facilitation in Client Centric Business GrowthRecently, the Managing Director of a large tech firm in India invited me to their annual strategy session to be an observer.One of the items on the agenda involved addressing some of the key challenges faced by clients and partners. There were 4 challenges identified, and two of […]