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Lean Transformation
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Strategy Execution
Blue Ocean Strategy
Customer Experience Management
Customer Retention & Churn Management
Customer Value
Data Analytics
Business Growth
B2B Account Growth
Sales Transformation
Client Centricity
Quality & Productivity
Agile Mindset
Why should an organization consider using QFD?
Challenges with Functional Boundaries and need for cross-functional processes
Methods used for Gathering the VOC
What are Affinity Diagrams?
CTQ Attributes
What are the sources of improvement projects?
Project metrics – Primary Metrics and Secondary Metrics
Interrelationship Digraphs
Prioritization Matrix
What are Matrix Diagrams?
Different types of Matrix Diagrams
What is Y-Shaped Matrix Diagram?
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Where We Can Help
Client Centricity & Value Creation
Sales Transformation
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Data & Analytics
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How We Can Help
Strategic Workshops
Implementation & Co-creation
Training & Mentoring
Client Research
Data based Insights