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Strategy Execution
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Customer Experience Management
Customer Retention & Churn Management
Customer Value
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Business Growth
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Sales Transformation
Client Centricity
Quality & Productivity
Agile Mindset
Example of application of DMAIC methodology in IT sector
What is IDOV roadmap of DFSS approach?
What is DMADV?
How is DFSS different from DMAIC?
House of Quality (HOQ)& QFD
Why should an organization consider using QFD?
Challenges with Functional Boundaries and need for cross-functional processes
Methods used for Gathering the VOC
What are Affinity Diagrams?
CTQ Attributes
What are the sources of improvement projects?
Project metrics – Primary Metrics and Secondary Metrics
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Where We Can Help
Client Centricity & Value Creation
Sales Transformation
Experience Design
Enterprise Agility
Data & Analytics
Quality & Productivity Improvement
How We Can Help
Strategic Workshops
Implementation & Co-creation
Training & Mentoring
Client Research
Data based Insights