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What’s the best way to use NPS with a small group of clients < 100?
Deciding salaries for customer service executives
Customer Experience: Benefits of Customer Refunds
Problems restaurateurs face with respect to customer satisfaction
How do the products and services waste your time, even if they ultimately deliver value?
Best practices in customer satisfaction analysis for IT services?
How should a small startup handle customer service?
Milking the Right Brains
Change Means Future Fit Innovation
12 Tips to Tame the Self-Service Juggernaut
OYO Rooms in Blue Ocean – A strategy that is working well!
Protected: Self Assessment on Customer Experience Strategy
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Where We Can Help
Client Centricity & Value Creation
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How We Can Help
Strategic Workshops
Implementation & Co-creation
Training & Mentoring
Client Research
Data based Insights
