Insights

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers.   Friendship lies not in smiling faces but from smiling hearts it flows. – Tiruvalluvar Take away for CX Professionals Build a bond of trust with your customer and that’s more than a delight. Get a PDF copy of […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers.   I doubt whether the world holds for any one a more soul-stirring surprise than the first adventure with ice cream.   – Heywood Broun   Take away for CX Professionals Simple things, often delights customer more than expensive […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers.   Hitch your wagon to a star. – Ralph Waldo Emerson   Take away for CX Professionals Aim to wow your customers and you will. Get access to India B2B Customer Experience Research Now Download Author is an expert […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers. As Mae West said, ‘Two much of a good thing can be wonderful’. – Warren Buffett   Take away for CX Professionals Yes, wonderful and delightful.   Download Customer Churn & Retention Management Report Download Author is an expert […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers. In our factory, we make lipstick. In our advertising, we sell hope. – Charles Revlon   Take away for CX Professionals Focus on customer’s larger goals to delight them.     Get India Centric Customer Experience Trends Report Download […]

Where to start Customer Experience (CX) initiative in your organizationThis article is the second one in the series titled “Getting Started With “Real” Customer Experience in Your Organization”. In the first article, we talked about what truly is Customer Experience and how is it different from existing programs on customer management.Now, I’ll share some trade […]

The wonderland experience of Alice lasted only as long as her dream. Though the tale of Alice in Wonderland plays with logic, giving the story lasting popularity with adults as well as with children, it is considered to be one of the best examples of the literary nonsense genre. Like this tale, the promise of […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers. Become the customer you wish to delight. – (Neil) Nilakantasrinivasan   Take away for CX Professionals Nothing can replace the original.   Download XL based Touchpoint Assessment Check Sheet for Evaluation & Benchmarking with Instructions Download Author is an […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers. To understand the man, you must first walk a mile in his moccasin. – Native American Proverb   Take away for CX Professionals Understanding the customer is the first step to delight them.     Download 7 Acts of […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers.   Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.   – Steve Jobs   Take away for CX Professionals Most delights are unarticulated needs which […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers. Customer buys your product and not your ego. – (Neil) Nilakantasrinivasan   Take away for CX Professionals Don’t satisfy your ego rather delight your customer.   Download 7 Acts of Customer Centric Professional Download Author is an expert in […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers.   In the end, the customer doesn’t know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store. – Giorgio Armani   Take […]