Conducting a VoC interview, particularly the conversations with customers, is more often viewed as an art. But it is a science too as the whole interview has to be planned, the questionnaire has to be scientifically designed with sound logic and facts. That said, everything will fall flat if the interviewer is not able to […]
Sources of the Continuous Improvement or Lean Six Sigma Projects In a continuous improvement journey, improvement projects are nothing but the lifeline. In this series of articles, we covered on the Need for Project Selection and the Criteria for project. Now we’ll answer the big question – Where can I get my projects from? Essentially […]
We talked about the need for Lean Six Sigma project selection in detail in the earlier articles, in this one we’ll cover the criteria for selection and the in the following article, we’ll move on to talk about the tools used for selection and how to engage the stakeholders in the process. I have found […]
Why should you be worried about Project selection in any Continuous Improvement (CI) Program? While leaders strive to build a culture of continuous improvement (CI) in their organizations, it is equally important to understand that business-as-usual activities take precedence over improvement activities. CI programs commence with a big bang and a lot of enthusiasm, but […]
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