Insights

10 Things that Six Sigma Green Belts forget within 10 days of Training!!   Here are my observations based on not just training a few hundred Six Sigma Green Belts across different demographics of geography, industry & age group, but also having mentored them for few months after the training: Retention of a subject like […]

How Six Sigma Black Belts Can Deliver Choku-Zuki* as Internal Consultants? *Choku-Zuki in Karate refers to straight punch General Electric, one of the largest producers and suppliers of Lean Six Sigma talent by the turn of last century is no more an ardent advocate of this principle. GE isn’t alone; there are many other enterprises […]

This article is part of series on “How Six Sigma Black Belts Can Deliver Choku-Zuki* as Internal Consultants”?” The barriers for Six Sigma Black Belts to be good internal consultants are as follows: Analyst, not a Trusted Advisor – The first and foremost barrier for Black Belts to be seen as internal consultant is to […]

This article is part of series on “How Six Sigma Black Belts Can Deliver Choku-Zuki* as Internal Consultants”?” The levers Six Sigma Black Beltfor Six Sigma Black Belts to be good internal consultants are as follows: Focus on Output, not Input – In any consulting engagement, a good business consultant will focus on the output […]

In the current global downturn, high revenue growth is no more the flavor of the board room or management committee meetings. Organizations are convinced that the days of high octane growth are not going to return in the near term. Instead, board rooms are bubbling with discussions on cost reduction that can help in sustaining […]

The dimensions of customer productivity can be best understood, when we see it through customer’s lens:InputsEase & ConvenienceUnificationSimplificationFast & EfficientTime savingFirst time rightOutputsFunctional – Emotional BalanceTrading Up/Down the Value-Price LadderValue Enabling and EnrichmentEducation/Information Get India Centric Customer Experience Trends Report Download

96 per cent said that a customer service experience has an impact on their impression of a company’s brand.52 per cent would switch over to a new brand or company for want of a good customer service experience.22 per cent on an average are willing to pay more for better customer servicesConsumers are more likely […]

As I was sitting through the meeting of an enterprise for reviewing the efficacy of customer loyalty programs, it was clear that in spite of increased spending on customer service and loyalty programs, the company’s loyalty base is steadily eroding. Erosion of loyalty base isn’t new phenomenon. Credit card issuers, for example have been competing […]

Would you visit a doctor who prescribes mass medication? No, Period. Many times we need personal attention and specific guidance. Our learning & development is one such thing. That’s why we seek out for personal gym trainer or sports coach. But unfortunately when it comes to our professional development, we leave to our employers to […]

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This article authored by Neil was originally published in tickledbylife.com in June 2009. The essence of this article is to all ways of life. But its very pertinent to many professions, more particularly to Project Management as there are multiple stakeholders. It is miraculously true and accurate. Here is a small but true incident. A […]