Turn your strategy to reality using Hoshin Kanri
Turn your strategy to reality using Hoshin Kanri or Policy Deployment Strategy is a key element to any organization or individual’s success. Traditionally, Small & Medium Businesses have been deprived of a good strategic document. I have usually observed that founders’ vision becomes their strategy. As the organizations grow, their course is governed by several […]
Customer Experience Quotes #130
In order to win you must be prepared to lose something. And leave one or two cards showing. – Van Morrison Take away for CX Professionals Customer retention is about creating a winwin scenario.
Getting Started With “Real” Customer Experience in Your Organization
Why should my organization drive Customer Experience as a new initiative and how is it different from traditional customer centricity drivesThink about it, Customer Experience (CX) is not new to the industry. All of us understand the importance of putting customer at the center of everything that we do. We have created processes that enable […]