Protected: TIL – Post CC Workshop
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How to measure Customer Centricity Maturity & Attitude
Behavioral and cultural maturity on Customer Centricity with maturity grid..An unique attitude based organizational evaluation is used to understand behavioral and cultural maturity and can provide insights on where and what kind of attention is needed from leadership to improve Customer Centricity. Instead of dispersed efforts, they can take focused actions.An overall maturity rating for the organization or cohort […]
8 Inspirational Quotes for Leaders on Customer Experience to kickstart ’22
Inspiration is contagious like COVID!I’m an artist at living – my work of art is my life. – SuzukiBe passionate about designing customer experience. Take personal interest in finer details of your product/service, even if its too insignificant for your role.If a picture is worth 1000 words, a prototype is worth 1000 meetings. – Tom & […]
Why solutions have long tails?
Triangulation can help sustaining solutions and strengthening analysis.When your organization faces a problem, sooner or later, there will be an action plan in place to abet its elimination. The inconvenient truth about solutions is that they have long tails. Very, very few solutions actually stick. Most of them seem to be gone in months, sometimes […]
Tata International Customer Centricity
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Protected: Navana – YB Quiz
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Navana – Champion Quiz
ROI & Effectiveness for L&D interventions
How to measure the ROI and effectiveness of Learning Programs?Many learning interventions, whether they are simple training programs or complex workshops involving multiple touchpoints, fall short of getting sufficient endorsement from business leaders. There can be several reasons & those might vary case to case, but one of the biggest issues with learning engagements is lack of data […]
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Video Test Page
Check if you are ready for the course:You should be able to play the video below. In the video, you should be able to hear the audio music If you have any difficulty in any of the above, please contact ISG.In order to commence the course, you will need course credentials to our site which […]
Protected: Customer Centricity Report for Synergy
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Protected: Gage Customer Centricity
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