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Triangulation can help sustaining solutions and strengthening analysis.When your organization faces a problem, sooner or later, there will be an action plan in place to abet its elimination. The inconvenient truth about solutions is that they have long tails. Very, very few solutions actually stick. Most of them seem to be gone in months, sometimes […]

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How to measure the ROI and effectiveness of Learning Programs?Many learning interventions, whether they are simple training programs or complex workshops involving multiple touchpoints, fall short of getting sufficient endorsement from business leaders. There can be several reasons & those might vary case to case, but one of the biggest issues with learning engagements is lack of data […]

Check if you are ready for the course:You should be able to play the video below. In the video, you should be able to hear the audio music If you have any difficulty in any of the above, please contact ISG.In order to commence the course, you will need course credentials to our site which […]

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Learn about Cost of Poor Quality (COPQ) and Cost of Total Quality. Have you heard about Takata airbag failures, Toyota floor mat issue, Peanut butter fatalities, etc. and what they mean to Cost of Quality! Learn more check out the below video: In-depth knowledge of COPQ and COTQ will help in:Accurately compute or estimate COPQPerform cost-benefit […]

Why doing Lost Sale Analysis is useless? When Sales directors are trying to solve sales problems such as low customer retention or poor conversion ratios, they would want their sales managers to reach out to prospects who moved up in the sales funnel but didn’t finally make the purchase. The idea behind Lost Sale Analysis […]

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