BFSI

Services for Banking and Financial Services

Our services for banks, NBFCs & fintech include the following:

• Customer experience improvement
• Customer service and support transformation
• Service, Touchpoint Design and communications in customer journey
• Quality and productivity improvement in service delivery
• Upskilling and competency building on client management

Insights for banking and financial services

• 7 Acts of Client Centric Professional
  Every employee should embrace the following 7 acts of client centric professional. This will help in delivering superior client service and… Read more: 7 Acts of Client Centric Professional
• Big Picture, Boil the Ocean, Analysis-Paralysis, Blah, Blah, Blah…
  Unlocking authentic communication beyond the hidden pitfalls of corporate buzz wordsIn the bustling world of B2B organizations, communication is key. The… Read more: Big Picture, Boil the Ocean, Analysis-Paralysis, Blah, Blah, Blah…
• A Vital 360-degree Skill for All Leaders
  Role of Facilitation in Client Centric Business GrowthRecently, the Managing Director of a large tech firm in India invited me to… Read more: A Vital 360-degree Skill for All Leaders
• Client Centricity Case Study: Increase Sales Win Rates, C-sat with Better Targeting & Skills
  A leading group company involved in Engg and Enterprise Solutions for manufacturing sector to group companies & 3rd parties wants to increase sales win rates, C-sat with better targeting and skills and thus improving its client centricity
• Client Centricity Case Study: Seamless Delivery during Build and Operate
  A leading independent terminalling company wants to achieve seamless delivery during build and operate and thus improving client centricity