IT and ITES Enabled Services

Services for IT and ITES Enabled Services

Our services for IT product and IT services companies, etc., include the following themes:

• Build client orientation in delivery management
• Consistent value addition to clients
• Building deeper engagement with the clients to mine accounts
• Client research to gain insights
• Redesign B2B service touchpoints, client interactions, communications in Client Journey
• Reduce escalations from clients by addressing the systemic root causes
• Value proposition messaging in sales process
• Upskilling and competency building on client management

Insights ITES & IT enabled services

• 11 Dunning-Kruger Effect Traps in Client Relationship Management
  Find how you often go wrong in Client Relationship Management & download Leader’s check sheetThe fall of Byju’s, once hailed as India’s ed-tech unicorn, started with its rapid expansion during the… Read more: 11 Dunning-Kruger Effect Traps in Client Relationship Management
• 7 Acts of Client Centric Professional
  Every employee should embrace the following 7 acts of client centric professional. This will help in delivering superior client service and meeting company goals1. Understand Clients with EmpathyUnderstanding clients with empathy… Read more: 7 Acts of Client Centric Professional
• Big Picture, Boil the Ocean, Analysis-Paralysis, Blah, Blah, Blah…
  Unlocking authentic communication beyond the hidden pitfalls of corporate buzz wordsIn the bustling world of B2B organizations, communication is key. The ability to convey ideas clearly and effectively can make or… Read more: Big Picture, Boil the Ocean, Analysis-Paralysis, Blah, Blah, Blah…
• A Vital 360-degree Skill for All Leaders
  Role of Facilitation in Client Centric Business GrowthRecently, the Managing Director of a large tech firm in India invited me to their annual strategy session to be an observer.One of the… Read more: A Vital 360-degree Skill for All Leaders
• Why are your clients unhappy even after you deliver great stuff?
  And how can you ensure they are happy while you are successful?Making clients happy and satisfied is not easy. In B2B, it’s not merely ensuring on-time deliveries and meeting quality standards that… Read more: Why are your clients unhappy even after you deliver great stuff?