Nilakantasrinivasan J – Author

• How can I, as an individual, become more client-focused?
• How can we, as a company, foster client-centered transformation and culture?

If you are looking for answers to the two questions mentioned above, then this is your book.

The author has presented the answers as a story of Parth, an Indian Army veteran who joins a specialty chemicals company called SPKEM as an account manager. Without the requisite domain knowledge, will he steer himself and his organization from a brewing storm?

• Format : Paperback 6′ x 9′ and Kindle
• Pages : 106
• ISBN : 979-8887331621 & 979-8836697846
• Buy on Amazon (India & International delivery)

This little book pulls together some of the best aphorisms of leading Customer Experience (CX) experts and leaders, in general, taken from different sources with commentaries from the Author.

First edition of this book was released in 2017 and since then, it has made it to the desk tops of many CXOs.

Isn’t a quotation on customer a great way to start a conversation or speech?

With over 150 quotes, this is indeed a large collection of best quotations for any customer centricity, customer service, business development, marketing professional.

• Format : Paperback 6′ x 9′ (Int) and Paperback A6 (India)
• Pages : 106 (Int) and 168 (India)
• ISBN : 979-8838399526 & 978-93-5268-574-5
• Buy on Amazon for International delivery and Direct for India delivery

This is a comprehensive resource book on Lean Six Sigma that covers all the necessary topics that a CSSGB needs to know. It is drawn based on universal curriculum that maps to both ASQ & IASSC Body of Knowledge.

If you have to clear exams, you should have crystal clear understanding of all the concepts and you should know to paraphrase it in the right way.  This book is structured in the form of subjective Q & A.

The book is available internationally in Amazon as a 3 book series (104, 99, 79 Pgs resp.) and in India as a single book(247 Pgs).

• Format : Paperback A4, Kindle & E-book
• Pages : 106 (Int) and 168 (India)
• ISBN : 978-1980211129, 978-1980648833 and 978-93-5311-113-7
• Buy on Amazon for International delivery and Direct for India delivery