Through a Case Study, this course will teach you to create Customer Journey Map of your own organization.
Who is this course for?Professionals from Marketing, Customer Service, Digital Transformation, UI/UX, Design Team & Start ups.
What is a Customer Journey Map?Customer Journey Map is a design thinking tool that can be used to improve customer experience & provide wow moments for the customers.
Is it relevant to my sector?Virtually it is applicable to all scenarios where there is interaction. (B2B, B2C, Govt, Social Business, Non-business)
What are the benefits of Journey Mapping?Typical benefits include 15% improvement in customer retention, loyalty improvement and increase in sales conversion.
Validity30 days
If you are looking for Customer Experience consultant in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.
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