Proactiveness builds more trust in Client Centricity
When we promise something to a client and we are still working on it, because it has taken more time than estimated, we feel that we’re so close the completely and submitting it, so let’s stretch, speed up and hand over the perfect deliverable even if it takes a little more time.
The perspective we need to gain is the possible emotions the client is going thro when it’s delayed and there’s no update from us.
Proactively letting them know there’s a small delay will in fact build more trust in Client Centricity
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