Description
At the end of the course, you’ll:
- Understand Design Thinking – Concept and Applications
- Analyze the various elements of Customer Journey Map to redesign Customer Experience
- You will create a customer journey map for live scenario
Course Structure:
- Watch self-paced video lectures every week
- Attend 3 Weekend Live Online Instructor Led Classes for 2 hours each
- Get personal guidance from instructor
- Interaction with participants during live classes
- Discuss application challenges
- Complete Weekly Quiz & receive feedback
- Complete Project Assignment on Customer Journey Map creation
- Participate in Peer & Instructor Evaluation
- Duration : 3 Weekends
