We help organizations improve customer and employee experience through human centric service design.
Experience Design
Challenges we solve
- Poor Customer Experience(CX) and Employee Experience (EX)
- High and unpredictable Client Churn and Employee Attrition
Services & Solutions
| Customer Experience Redesign | Using the human centric design principles, Customer Journey Mapping & Customer Personas, redesign customer experience |
| Employee Experience Redesign | Using the human centric design principles, Employee Journey Mapping & Employee Personas, redesign employee experience |
| Design Thinking Capability Building | Upskilling and internal capability building on design thinking methodology and tools |
Engagement Model for Experience Design
To render above services, typical engagement model involves a mix of following:
- Facilitate strategic discovery workshops
- Facilitate the co-creation of designs and solutions
- Implementation support incl project management
- Facilitate training programs (face to face, virtual or blended)
- Mentoring internal team members to develop their competency
- Independently gather insights by client interviews
- Perform data discovery, identify insights using advanced statistical methods
Free Download
Download your copy of customer churn & retention management report
Our research is to understand the best practices among enterprises across sectors in Indian region and suggest Customer Churn & Retention Management as a concept in its infancy, barring few sectors that experience high churn, such as Telecom. At a time when the revenue growth by customer acquisition is stalling, many sectors are unprepared to handle this challenge with scientific and proven methods.
Insights on Experience Design
- Client Centricity Case Study: Increase Sales Win Rates, C-sat with Better Targeting & SkillsA leading group company involved in Engg and Enterprise Solutions for manufacturing sector to group companies & 3rd parties wants to increase sales win rates, C-sat with better targeting and skills and thus improving its client centricity
- Client Centricity Case Study: Seamless Delivery during Build and OperateA leading independent terminalling company wants to achieve seamless delivery during build and operate and thus improving client centricity
- Client Centricity Case Study: Fixing a soar Client RelationshipAn ITES arm of a big software company which works with enterprises across industries wanting to improve its client relationship
- Client Centricity Case Study: Improving Responsiveness in Pre-SalesA leading business services firm provides B2B telecom Solution and services in India wanting to improve responsiveness in pre-sales
- Client Centricity Case Study: Strengthening ‘Competence’A leading global ship management company with 600 ships under management and 24k seafarers wanting to strengthen is ‘competence’
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