Following are some of the important steps involved in Process Design in Service Organizations. It can also serve as a check sheet if you are commencing process design in your organization.
- Current state assessment
- Business process definitions
- Agreement on service levels, measures of success and operations metrics
- New process design
- Technology integration
- Process documentation
- Project manage the implementation of process design
- RFP for technology up gradation
- Process pilot
- Process training
- Establish governance mechanisms
- Process reviews/audit mechanism
Sign-up for collaborat newsletter
