Agile Mindset for Client Centricity in Non-software

Agile Mindset for Client Centricity in Non-software

Learning Objectives

Agile Mindset Workshop will develop internal capability of the employees and build Agile Mindset in non-software environment. The participants of the workshop will be able to appreciate the significance of agility in today’s business environment and understand the qualities they need to inculcate in themselves and their teams to embrace business agility.

Learning Outcomes:

The Agile Mindset is about challenging several practices in the organization so as to become flexible, agile and client centric in managing business and operations. The expected outcomes from participants are to identify practices where the following can be infused:

• Iterative information sharing
• Produce fast & frequent outcomes
• Experiment – learn on the go
• Adapt to change fast
• Maximum collaboration – internally and externally with clients

Target Audience:

Mid to Senior Management Professionals who are:

• Key decision makers and stakeholders
• Process owners and HODs
• Team leaders

Duration:

2 Days

Broad Curriculum:

Broad scope is include here:

• Need for becoming agile
• Qualities of Agility for individual and organization – Agile Vs Fixed Mindset
• Agile principles, practices and tools
• Leveraging Social Styles & personas to build agile mindset
• Interactions – Empathy & Strokes, Transactional Analysis,
• Building Accountability/Shared Accountability
• Change Management & Influencing and resolving challenging situations

Pedagogy

All the methods to be covered in the training will be Application, Analysis or Synthesis as per Bloom’s taxonomy.

In this workshop, learning will be through interactive group activities.

To conduct Agile mind-set for Non-Software Workshop training in Chennai, Bangalore, Mumbai, Delhi and across India and also to know more about the curriculum, structure & customization to your need, contact us.